Mister Hound will try and answer you Q's with A's
Rope dog leashes
Leather dog collars
You should be able to shop our website in your own currency. All prices will convert to AUD (Australian Dollars) at checkout. You will still be charged in your own currency and your credit card bill will reflect this. This is great news for US and International customers as the Australian Dollar is incredibly low right now (making our price look high - and your final cost quite low!)
Handmade items purchased will be mailed within 1 weeks of purchase. Please remember we are growing and excited to deliver a perfect item for you to love, so please be patient.
Shipping cost is dependant on your location and will be calculated during checkout. Our current shipper Australia post quotes 5-10 days for US deliver, however this can vary dependent on area of US. No guarantee can be made in regards to arrival date. Mister Hound is not responsible for any customs, duties, taxes or fees you may incur during delivery.
Tracking is included on all orders being shipped within Australia at no additional charge. Items that are eligible for Free Shipping within Australia also include a tracking number.
All orders being shipped outside of Australia will be charged an additional fee if you require a tracking number. Tracking fees are calculated at checkout and will vary depending on your location. International orders that are eligible for Free Shipping do not include tracking numbers. Mister Hound is not responsible for replacing any undelivered or missing parcels that tracking numbers were not purchased for.
Returns and Exchanges.
If our products don't live up to your expectations we will happily accept an exchange or refund on all our pieces within 30 days of purchase!
We only ask that the following requirements are met:
- The item/s must be in original condition, not worn or altered in any way
- Item/s must be shipped back in the original Mister Hound canvas bag to ensure the safety of the item on its way back to us.
For change of mind the shipping cost incurred for mailing item/s to Mister Hound are not covered or reimbursed by us, however if there is a defect we will happily pay to have it shipped back to us and have a replacement on its way back to you asap.
For any of the above situations please don't hesitate to get in contact with us and we will do our best to get you and your four legged friend out adventuring in style asap.
Mister Hound items are made with quality workmanship and care. Each piece is made specifically out of natural materials and variances should be expected in all aspects of the product.
The lifetime of a Mister Hound piece is determined by the care, wear and elements each item is subjected to. Product breakage due to chewing, water exposure or anything else that compromises the integrity of the material beyond normal wear is not a manufacturer's defect.
Tarnishing, fading and fraying are all parts of normal wear and tear and Mister Hound will not replace items due to these factors.
All Mister Hound items are accessory items only, the makers of Mister Hound assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.